One-stop source for customers for personalised advice on smart factory subjects combined with 360-degree.
Manufacturing companies in all industries are trying to identify the right digital strategy for their needs – and in the complex area of smart factories, each firm has it sown requirements. In order to provide its customers with even better support on their path to digitalisation, Rockwell Automation announced today that it has opened its first Customer Center for The Connected Enterprise in EMEA.
The center isbased in the technology city of Karlsruhe, Germany. The Rockwell Automation approach to The Connected Enterprise offers customers a fully developed concept with which they can already start implementing many smart factory precepts today. The Customer Center is the ideal platform to help customer experience the opportunities of digitalisation in an interactive way and develop tailoreds trategies together with Rockwell Automation. The new Customer Center further strengthens the company’s presence in EMEA and underscores the importance of this market for it.
Rockwell Automation has already success fully implemented The Connected Enterprise concept in its own manufacturing facilities as part of its journey to wards digitalisation. Customers can now use the Customer Center to leverage the company’s expertise and experience the benefits of digitalisation live on site. In theory, enterprises understand the potential of the smartfactory. Interlinking production and IT systems more close ly increases efficiency and reduces costs while saving resources. With intelligent monitoring and transparent processes, companies have a detailed view of operations at allt imes.
They can optimise their production and respond fast to market changes without making any compromises on quality – and that help them maintain their competitive edge. The Rockwell Automation Customer Center brings these advantages to life by demonstrating the opportunities of digitalisation. Visitors can see interactive demos and application examples, aswellas live views of operations in the manufacturing facilities of Rockwell Automation with real-time access to production data. Rockwell Automation specialists can also provide advice, tailored to the specific needs of each company, on the best way to implement smart factory precepts.
The Karlsruhe Customer Center shows visitor show the holistic Connected Enterprise approach works in practice and allows them to securely connect production and IT systems through out their companies. Its foundation is the Rockwell Automation broad-basedsolution and service portfolio, ranging from the network and security infrastructure based on proven industry standards, through to the integration of production and IT on the enterpriselevel.
“As part of our Connected Enterprise concept, we’vedeveloped an Execution Model to support our customers in implementing the smart factory visionto day,” explains Thomas Donato, President Europe, Middle East and Africa, Rockwell Automation. “Our new Customer Center provides the ideal environment to help them tackle each of the stages recommended. We start by review in their current situation and . Next, we define the goals together, decide on the scope and create a concept tailored to the individual customer needs. Through the Customer Center the benefits of The Connected Enterprise are becom in go bvious to customers much more quickly.”
Moving for ward, Rockwell Automation wil lalso hold staff, Partner Network member and customer training sessions in the new customer center. The company isalso planning seminars for students on hot topics likes mart factories, big data and the Internet of Things.
Daniele Toni